Privacy Notice for customer

Last update: 28-11-2022

Wiley X EMEA, Subsidiary of Wiley X EMEA, LLC, USA is committed to ensure that you feel safe being our customer. That is why, we treat the personal data you provide us with respect and in accordance with the EU General Data Protection Regulation, which came into effect on 25 May 2018.

According to Article 13 of the EU General Data Protection Regulation we are required to provide you with a range of information, when we receive personal data from you.

The information we must provide you with is as follows:

Below, you will find an elaboration of the information we must give you.
This notice is for orientation only and does not give rise to any immediate legal proceedings in relation to you.
If you have any questions, please do not hesitate to contact us. You can see our contact information below.

Best Regards
Wiley X EMEA, Subsidiary of Wiley X EMEA, LLC, USA.

1. We are the data controller – how do you contact us?

When processing your case, we collect and process personal data about you on an ongoing basis.
Wiley X EMEA, Subsidiary of Wiley X EMEA, LLC, USA is the data controller of the personal data we receive or collect about you:

Our contact information is as follows:
Wiley X EMEA, Subsidiary of Wiley X EMEA, LLC, USA
Søndergade 8-10
7570 Vemb, Denmark
VAT NO.: 30248252
Phone number.: +45 96930045
E-mail: info@wileyx.eu

Information of the data controller:
Name: Wiley X EMEA, Subsidiary of Wiley X EMA, LLC, USA
E-mail: GDPR@wileyx.eu
By letter: Søndergade 8-10, 7570 Vemb, Denmark at. ”Data Controller”
Phone number: +45 96930045

2. The purposes and the legal basis for processing your personal data, including whether the data is necessary

Our processing of your personal data is carried out based on Wiley X EMEA being hired to perform a task for you – The collection of data is necessary to do so.

3. Categories of personal data, including where your personal data originates from

While processing your request, we may have received data from you with your name, address, date of birth, e-mail, phone number, and IP-address.

The processing of personal data is based on the balancing of interests rule. Wiley X EMEA’s legitimate interest in processing and storing your personal data is solely to fulfil a contract for you, wherefore we do not collect your consent to the processing about you with his purpose.

If you have received eyewear with prescription lenses, an eye test will typically have been carried out. For all customer cases created after 25 May 2018, a consent form will have been signed, stating our permission to store the data in question, if either one of Wiley X’ options or service departments have carried out the eye test.

4. Recipients and categories of recipients, including transfers to recipients in third countries, including international organizations

4.1 To whom do we transfer your data?
To fulfil the contract with you, we transfer your name, address, and e-mail to the relevant third party. In your case, this would be MCB, Quickpay, Shamir, or OptikIT.

5. Storage of your personal data

5.1. For how long do we store data on you?
As a rule, we store personal data for 5 years after the collaboration has conclusively terminated, which is the period during which Wiley X EMA may be faced with claims arising from the fulfillment of the contract.

Personal data collected for marketing purposes for B2C-customers will be stored for 24 months after the unsubscribtion of marketing materials in the form of newsletters.

Personal data collected in connection with leads for the purpose of establishing new dealers (B2B) will be stored for 12 months after the unsubscription of marketing materials in the form of e-mails in lead flows created for the purpose of sales contact.

6. Complaint to the Danish Data Protection Agency

You have the right to lodge a complaint with the Danish Data Protection Agency if you are unhappy with the way we process your information. You can find the contact information of the Danish Data Protection Agency at www.datatilsynet.dk/english

7. Your rights

7.1. Your right and how to lodge a complaint
According to the EU General Data Protection Regulation, you have several rights in relation to our processing of data about you. If you wish to exercise these rights, please contact us. The best way to do this is to send an e-mail to: GDPR@wileyx.eu or with regular mail to the office. You can also call us at +45 96930045, but we do recommend that you contact us in writing, to avoid any misunderstandings.

7.2. Right to see data (right of access)
You have the right to access the data we process about you, as well as a range of additional data.

7.3. Right to rectification (correction)
You have the right to have inaccurate data about yourself corrected.

7.4. Right to erasure
In specific cases, you have the right to have data about you erased before the time of our general erasure occurs.

7.5. Right to restriction of processing
In certain cases, you have the right to have the processing of your personal data restricted. If you have the right to restricted processing, we may, in the future, only process data – other than storage – with your consent, or for the establishment, exercise, or defense of legal claims, or to protect an individual or important public interest.

7.6. Right to object
In certain cases, you have the right to object to our processing of your personal data.

7.7. Right to data portability
In certain cases, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to have your personal data transferred from one data controller to another without hindrance.

8. Is processing automated?

We do not use personal data about you for automated decision-making, including profiling.